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AI-First Customer Experience and Support Engineering

Agent-based workflows that model support specialists and experienced engineers.

Tickets

Lightning-fast customer support and ticket resolution

Connect instant-response customer experiences & 1st line support with context-based search and resolutions for any issue.

Support agent landing page with help articles and searchSupport agent chat window that uses document references to answer questions

Built with Multiple Knowledge Sources

Documents

Internal documentation and help articles

Codebases

Connected repositories and source code

Experience

Past tickets and resolutions

Features

Documents

Build a Knowledge Base

Create resources to be used as foundation for agent context and knowledge.

Manage Feedback and Collect Data

Construct forms to collect feedback and data from customers.

Forms
Scheduling

Scheduling

Set meeting types and availability that automatically sync with agents.